BusinessChecks.com
Frequently Asked Questions
Contact
How can I contact BusinessChecks.com?
Our Customer Service team is available to help:
Phone: 708-433-4216
Email: [email protected]
Hours: Monday through Friday, 8:30 AM to 5:00 PM CST
Company Details & Security
Where is BusinessChecks.com located?
Our office is based at:
11152 SW Hwy
Palos Hills, IL 60465
Are your business checks secure and accepted by banks?
Yes. Our checks are produced in accordance with ANSI standards for financial documents and meet or exceed industry requirements.
With over two decades of experience, we follow established production guidelines and incorporate security features designed to protect your banking details. Our checks are fully compatible with bank processing systems and are accepted nationwide.
Standard security features are included, with enhanced options available for added protection.
Website Security & Account Access
Is it safe to order business checks online?
Yes. Our website uses SSL encryption to safeguard your personal and payment information during checkout. We also run regular third-party security scans to help maintain a secure environment.
Your account and order information are stored in a protected system and are only accessible to authorized staff. Two-factor authentication is also available for additional account security.
Why am I having trouble logging into my account or receiving a reset email?
If you’re unable to log in, use the password reset link on the login page.
If the reset email does not appear, check your spam or junk folder and confirm the email address entered is correct.
If you still can’t access your account, our Customer Service team can assist.
Ordering
How do I place a new order or reorder business checks?
Orders and reorders can be completed directly through our website.
If needed, our Customer Service team is available by phone at 708-433-4216 to assist.
Will I receive confirmation after placing my order?
Yes. After submitting your order, you’ll receive an on-screen confirmation with your order number, along with a confirmation email sent to your provided address.
How do I make sure my checks match my bank account details?
We recommend having a current check and deposit slip available during checkout to verify your routing and account information. Help icons are also available throughout the ordering process.
Can I use different billing, shipping, and imprint addresses?
Yes. Each address can be different:
- Billing address for payment authorization
- Shipping address for delivery
- Imprint address printed on the checks
For security reasons, orders may be reviewed prior to processing or shipment to confirm accuracy.
Order Status & Delivery
How do I check the status of my order?
Once your order ships, you’ll receive an email with tracking information. You can also log into your account or use the chat feature to check updates. Guest orders are not available for online tracking.
When will my order arrive?
Most orders are produced within 3 to 4 business days, depending on the product type.
Delivery time will vary based on production and the shipping method selected at checkout. Rush production and expedited shipping are available if needed.
What are the shipping options and costs?
We offer standard shipping as well as upgraded options for faster delivery and tracking. Shipping choices are displayed during checkout.
Should I enter a street address or a P.O. Box?
Shipping requirements depend on the carrier:
- USPS (Trackable): street address or P.O. Box accepted
- UPS (Ground, 2-Day, Next-Day): requires a physical street address
Be sure to include any unit or suite numbers to ensure proper delivery.
What happens if my order is returned to you?
If a shipment is returned, we will reach out once it is received.
If the return was due to an incorrect or incomplete address, carrier return fees and reshipping charges may apply.
Customization & Compatibility
Can I include my company logo on checks?
Yes. Most business check formats allow logo printing in grayscale or full color for an additional charge.
Can I add a custom image to my checks?
Yes. We offer custom photo check options. Images can be uploaded during checkout, and high-quality files are recommended.
What if my accounting software isn’t listed?
We support a broad range of software formats and can usually match your existing layout or create a custom version at no added cost.
For new custom formats, we may request a sample check. QuickBooks formats typically do not require a sample.
Do you offer checks compatible with QuickBooks?
Yes. We provide a full selection of QuickBooks-compatible checks in various formats and security levels.
Check Security & Fraud Protection
What is EZShield Fraud Protection?
EZShield is an optional protection plan that helps cover losses from unauthorized check use, up to specified limits.
Do you offer products to help reduce check fraud?
Yes. We carry fraud prevention pens designed to help prevent check washing and alterations.
Are there additional financial protection products available?
Yes. We also offer counterfeit detector pens, security stamps, and RFID-blocking products to help protect your financial information.
What makes hologram checks more secure?
Hologram checks include advanced features such as tamper-resistant holograms, fluorescent fibers, heat-sensitive icons, and anti-copy elements.
What security levels are available for laser checks?
Laser checks are offered in Standard, High Security, and Hologram options, each providing increasing levels of protection.
What security features are included with manual business checks?
Manual checks include microprint signature lines, security icons, and printed verification features to help reduce fraud risk.
Pricing & Promotions
Are taxes applied to my order?
Sales tax is calculated based on your shipping location and applicable state and local regulations.
Tax-exempt customers may submit proper documentation for review and approval.
Do you offer discounts or promo codes?
Yes. We periodically provide promotional offers and coupon codes.
Returns & Order Issues
Can I cancel my order after placing it?
Orders that have not entered production may be canceled for a $5.00 service fee per item.
Once production has started, orders cannot be canceled. Some shipping charges may be refundable, less a service fee.
What is your return policy?
Because most items are custom printed, they are not eligible for return. Defective products may be replaced or refunded.
Non-custom items may be returned within 21 days and may be subject to a restocking fee. Shipping charges are non-refundable.
How long do I have to report an issue?
Any issues with your order should be reported within 30 days of the order date. After that period, resolution options may be limited.
Payments
What happens if my eCheck payment is declined or returned?
eCheck payments are processed through a third-party provider. If a payment is declined or returned, it may be resubmitted, and any applicable fees allowed by law may apply.